Returns & Exchanges
At Step One, we want you to feel confident in your style, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our goal is to ensure you find the perfect fit and look for your wardrobe with absolute ease.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn garments back in their original packaging, ensuring all designer tags and security seals remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing