Frequently Asked Questions
Everything you need to know about shopping with Step One.
How do I determine my correct size?
We provide a detailed size guide on every product page. Since fit can vary between styles, we recommend measuring a similar garment you already own and comparing it to our specifications.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may incur a small processing fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout which deliver within 1-2 business days depending on your location.
Do you ship internationally?
Yes, Step One ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.